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Frequently Asked Questions

Have a question about Metropolitan Heating and Cooling?

How long will the job take?

Every job is based on it’s merits. When quoting your job, we’ll tell you exactly how much time will be required for your circumstance, prior to any commencement. If the time is not suitable, we’ll simply reschedule a time at your convenience.

Are you licensed?

Every Metropolitan Heating and Cooling technician is a registered plumber, gasfitter, HVAC technician or electrician. In addition, the company is qualified to perform specified building, roofing and electrical work.

You can find license numbers on our About Us page.

How quickly can you arrive?

Wherever possible we aim to get to your home within 1 hour of your call. However if you have a preferred time, we can schedule a time that suits you.

Do you offer interest free?

Yes we do! You can take advantage of our $0 deposit, interest free payment options, and we now also accept Zip Pay.

Can you come on a weekend or public holiday?

Yes, we operate 24/7 all year round, including all public holidays, and we don't charge extra for after hours attendance.

So whatever time you need us, we can be there!

Can I pay by credit card or direct debit?

Yes, all our technicians have facilities to accept MasterCard, Visa, American Express, Cheque and cash on-site.

Do you offer a warranty on your work?

Yes, we offer a 12 month warranty on all workmanship, parts and materials supplied and installed by us. We also have a $20 million public liability insurance for your added peace of mind.

Can you let me know when you're on your way?

Yes of course! We have state of the art dispatch and van tracking technology, so we can give you a courtesy call when your technician is half an hour away.

Can I book via email?

You can use our simple web bookings form located here. We'll call you with confirmation in less than 3 minutes!

How much will it cost?

When you choose Metropolitan Heating and Cooling you never have to worry about nasty surprises on your bill. When our friendly technicians attend the site, they will carry out a full assessment and provide you with a fixed price for your job.

Can I book far in advance?

Yes! Just call the team on 1300 175 989 or use our web bookings form.

Now Available!

Interest free heating and cooling with trusted pay later options

Emergency Service

Available 24/7*

Interest Free Options

$0 Deposit**

What Our Happy Customers Have to Say

Better service starts here

Our heating and air con stopped working, so we had Metropolitan come out to look at it. Joe gave it a service and got it working again. Great work, thanks again!

Mark - WA

Tyson was prompt, polite and pleasant. He was also able to fix my aircon problem quickly and was very knowledgeable about the issue. I would contact him again.

Helen - SA

Had Ferris attend and service my air conditioner. He did a fantastic job, explained everything and it’s working like brand-new now. Happy with the service.

Johnson - VIC

When you need an expert in York's heating and cooling product range, contact your local specialists at Metropolitan Heating and Cooling.
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STADT Heating and Cooling System Service and Repairs
Your Sharp products are in safe hands when you choose Metropolitan Heating and Cooling.
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Metropolitan Heating and Cooling is your local Samsung heating and cooling specialists.
When you need an expert in Rinnai's products, contact your local specialists at Metropolitan Heating and Cooling.
When you need an expert in Panasonic heating and cooling technology, contact your local specialists, Metropolitan Heating and Cooling.
Has your NEC heating and cooling system broken down? Does it need a repair or service? Perhaps you want to upgrade to a new one?
Did you know Metropolitan Heating and Cooling can install, service and repair all Mitsubishi Heavy Industries products and technology?
Need a Mitsubishi heating and cooling service?
Did you know that Metropolitan Heating and Cooling supply, install and repair Midea products right across Australia?
LG is a worldwide leader in consumer electronics and has been a staple in quality home appliances since the late 1940s.
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Do you need a Kaden Air heating and cooling service?
Hitachi heating and cooling products come highly recommended by the expert team at Metropolitan Heating and Cooling.
Need your Haier heating and cooling system serviced, repaired or a new one installed?
When you need an expert in Fujitsu heating and cooling technology, you need to contact Metropolitan Heating and Cooling.
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